I bet a lot of you out there have heard the term “Community Manager” and thought, “is that the person that manages an apartment complex?” Eh, nope, a community manager is a valuable member of your social media/customer service/marketing/whatever team. They are the person responsible for cultivating a great community around your message or your product, they are a vital member of any organization who is looking to connect directly with their customers, supporters, and advocates.

What are the roles of a community manager? Well this handy dandy infographic from the lovely folks at Social Fresh, Get Satisfaction, and Column Five, might clear things up for you!

What is a community manager

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